At Lucyhaven, we're committed to delivering your order quickly, safely, and efficiently. Please review the information below to understand how we process and ship orders.

Order Fulfillment

Once your order has been successfully placed, our fulfillment team will begin preparing your package.

• Processing Time: 1–3 Business Days
• Orders are fulfilled Monday through Friday.
• Orders are not processed on weekends or U.S. public holidays.
• During major sales or holiday periods, processing may require additional time.

Shipping Options & Rates

Shipping Method	Order Total	Shipping Fee
Standard Shipping	$0.00 – $49.99	$10.00
Free Standard Shipping	$50.00+	FREE
Expedited Shipping	$0.00 – $99.99	$18.00
Free Expedited Shipping	$100.00+	FREE

Estimated Shipping Time

Shipping times begin once your package has been dispatched.

United States

• Standard Shipping: 5–10 Business Days
• Expedited Shipping: 3–7 Business Days

International Shipping

• Estimated Delivery: 7–15 Business Days

Please note that these delivery estimates are not guaranteed and may vary due to carrier operations, customs procedures, weather conditions, or other unexpected delays.

Tracking Information

As soon as your order leaves our warehouse, you'll receive a shipping confirmation email with your tracking number.

Please allow 24–48 hours for tracking updates to appear on the carrier's website.

Delivery Restrictions

To help avoid delivery issues, please note:

• We do not deliver to APO, FPO, or DPO military addresses.
• Orders cannot be modified after they have entered processing.
• Customers are responsible for entering a complete and accurate shipping address during checkout.
• Lucyhaven is not responsible for shipping delays or failed deliveries caused by incorrect address information.

Missing or Damaged Packages

If your order arrives damaged or cannot be located, please contact us as soon as possible.

To help us investigate, please provide:

• Your Order Number
• Photos of the item(s) (if damaged)
• Photos of the shipping carton and shipping label

We'll work with the shipping carrier to resolve the issue promptly.

Customs & Import Charges

International shipments may be subject to customs duties, taxes, or import fees required by the destination country.

These charges are assessed by local customs authorities and are the customer's responsibility.

Business Address

The address below is provided for business correspondence only and is not our return facility.

Please contact our Customer Support Team before returning any merchandise so we can provide the correct return address.

Contact Information

Lucyhaven

Email:
love@lucyhaven.com

Business Address:
5655 Karl Rd
Columbus, OH 43229
United States

Business Address Only – Not a Return Address

If you have any questions regarding shipping or delivery, please contact love@lucyhaven.com. Our Customer Care Team typically replies within 24–48 business hours.