Terms of service

Welcome to Lucyhaven. These Terms of Service ("Terms") govern your access to and use of the Lucyhaven website, products, and services. By visiting our website or placing an order, you agree to comply with the following Terms.

1. Acceptance of Terms

By accessing this website, you confirm that:

  • You are at least 18 years old or are using this website with the supervision of a parent or legal guardian.
  • The information you provide is accurate, complete, and current.
  • You will use this website only for lawful purposes.
  • You agree not to interfere with the security or functionality of our website.

Lucyhaven reserves the right to refuse service, suspend accounts, or cancel orders if these Terms are violated.

2. Product Information

We strive to display accurate product descriptions, pricing, images, and availability.

However, please understand that:

  • Product colors may vary depending on your monitor or mobile device.
  • Slight differences in measurements may occur due to manual measuring.
  • Inventory availability may change without notice.

Lucyhaven reserves the right to update, modify, or discontinue products at any time.

3. Pricing & Payment

All prices displayed on this website are listed in United States Dollars (USD).

Orders will only be processed after successful payment authorization.

We reserve the right to cancel or refuse any order due to:

  • Payment verification failure
  • Inventory shortages
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Shipping limitations
  • Violations of these Terms

If payment has already been received, an appropriate refund will be issued.

4. Order Acceptance

After placing your order, you'll receive an order confirmation email acknowledging that your order has been received.

This email does not constitute final acceptance of your order.

Lucyhaven reserves the right to cancel or limit orders when necessary.

5. Shipping

Delivery estimates provided on our website are approximate only.

Shipping delays may occur due to:

  • Carrier service interruptions
  • Severe weather
  • Customs clearance
  • Public holidays
  • Incorrect shipping information
  • Circumstances beyond our reasonable control

Please note:

  • We do not ship to APO, FPO, or DPO military addresses.
  • Shipping information cannot be changed after order processing begins.

Please review our Shipping Policy for additional details.

6. Returns & Refunds

All returns and refunds are handled according to our Return & Exchange Policy.

Returned merchandise must meet our return requirements before a refund can be approved.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Brand name
  • Logo
  • Product photography
  • Graphics
  • Website design
  • Product descriptions
  • Text and visual content

is the exclusive property of Lucyhaven and is protected under applicable copyright, trademark, and intellectual property laws.

No material may be copied, reproduced, distributed, or used without prior written permission.

8. Customer Responsibilities

When using our website, you agree that you will not:

  • Engage in illegal or fraudulent activities.
  • Attempt unauthorized access to our website or systems.
  • Upload harmful software or malicious code.
  • Disrupt the normal operation of the website.
  • Provide false or misleading information.

Violation of these Terms may result in canceled orders, restricted access, or other actions permitted by law.

9. Third-Party Websites

Our website may include links to third-party websites for your convenience.

Lucyhaven is not responsible for the content, services, products, or privacy practices of external websites.

Your use of third-party websites is entirely at your own risk.

10. Disclaimer

All products and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Lucyhaven disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and uninterrupted website availability.

11. Limitation of Liability

Lucyhaven shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of our products.

Our maximum liability shall not exceed the total amount paid for the applicable order.

12. Changes to These Terms

We may update these Terms of Service at any time.

Any revisions become effective immediately upon publication on this page. Continued use of our website indicates your acceptance of the updated Terms.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States.

Any disputes arising from these Terms shall be subject to the jurisdiction of the appropriate courts.

If you have any questions regarding these Terms of Service, please contact love@lucyhaven.com. Our Customer Support Team will respond within 24–48 business hours.